Return and Refund Policy

Last Updated: August 4, 2026

Thank you for shopping at meriuomall. This Return and Refund Policy explains the conditions and procedures for returns, exchanges, cancellations, and refunds.

1. Return Period

Customers may request a return within 30 days of receiving the order. Return requests submitted after this period may not be accepted unless required by applicable law.

2. Return Eligibility

To be eligible for a return, the product must be unused, unworn, unwashed, and in its original condition. All original tags, accessories, and packaging must be included.

Shoes should only be tried on indoors on a clean surface. Products showing signs of outdoor wear, stains, odors, scratches, or damage may not qualify for return.

3. Return Request Procedure

Before returning any product, please contact us at rendekruzewski369@outlook.com.

Your request should include:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for the return;

• Clear photographs if the product is damaged, defective, or incorrect.

Products returned without prior authorization may be refused.

4. Non-Returnable Products

The following products are generally not eligible for return:

• Products that have been worn, used, washed, altered, or damaged;

• Products without original packaging or tags;

• Final-sale, clearance, or non-returnable products;

• Gift cards;

• Products returned after the 30-day return period;

• Products damaged through misuse or improper care.

This restriction does not affect any mandatory rights under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly and provide clear photographs or videos of the issue and the original packaging.

After reviewing the claim, we may offer a replacement, refund, store credit, or another appropriate remedy.

6. Return Shipping Costs

Customers are responsible for return shipping costs when the return is due to a change of mind, incorrect size selection, personal preference, or ordering the wrong product.

If the return is caused by our error or a defective product, we may provide a prepaid return label or reimburse reasonable return shipping costs.

Original shipping fees are generally non-refundable unless required by law or the return results from our error.

7. Return Shipping Responsibility

Customers should use a reliable and trackable shipping service when returning products.

meriuomall is not responsible for returned packages that are lost, damaged, or misdirected during transit. Please keep the tracking number and shipping receipt until the return is completed.

8. Return Inspection

All returned products will be inspected after receipt.

If a product does not meet the return conditions, we may reject the return, reduce the refund to reflect any loss in value, or return the product to the customer at the customer’s expense, where permitted by law.

9. Refund Processing

Once an approved return has been received and inspected, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

10. Exchanges

Exchanges are subject to product availability.

To request a different size, color, or style, please contact us before returning the original product. Where a direct exchange is unavailable, you may need to return the product for a refund and place a new order.

Customers may be responsible for return and reshipping costs unless the exchange is required because of our error.

11. Order Cancellations

Please contact us as soon as possible if you wish to cancel or modify an order.

We will attempt to accommodate your request, but cancellation or modification cannot be guaranteed after the order has been processed or shipped. Shipped orders must follow the standard return procedure.

12. Contact Information

For questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Store Name: meriuomall
Address: Unit 4/86A Waipa Street, Auckland, New Zealand
Telephone: +64 6 867 9591
Email: rendekruzewski369@outlook.com